Refund & Cancellation Policy
Last Updated: September 2026 • Transparent Milestone Model
At Swaynx, we prioritize fair, milestone-driven billing where you only pay as deliverable value is created, tested, and verified. Because custom software and web development involve dedicated developer and design hours, this policy explains how project deposits, milestone approvals, and cancellations are handled with complete fairness.
1. Milestone-Based Protection
We structure projects into clear, independent stages so you never pay for unbuilt work:
- Initial Deposit: Secures your development sprint slot, dedicated team allocation, and initial architectural discovery.
- Milestone Sign-Offs: Interim payments are tied directly to demonstrable milestones (e.g., interactive wireframe approval, staging deployment) reviewed on private preview links.
- Final Handover: The final balance is due only upon successful staging verification prior to live DNS launch.
2. Cancellation & Unused Work
If you choose to cancel a project before completion:
You are never billed for future milestones that have not been started. Any unused funds allocated to subsequent sprints will be refunded within 7 to 10 business days.
For sprints already commenced, work completed up to the date of written notice will be packaged and transferred to your repository, with fees reconciled pro-rata.
3. Quality Assurance & Revisions
If a deliverable does not match the specifications defined in the Scope of Work, we offer unlimited revision cycles within the sprint window until the feature matches agreed requirements at no additional charge.
4. Billing & Refund Questions
For invoice adjustments, milestone reconciliations, payment queries, or cancellation notices, please contact:
Email: sanjay.swaynx@gmail.com
WhatsApp / Phone: +91 85319 35006
Studio: Swaynx Digital Products & Web Studio